
On October 14, 2011, Wise Bread wrote an article for U.S.
News entitled 5 Common Travel Insurance Myths. The article listed the following common
misperceptions about travel insurance::
1. Emergency medical assistance is included
2. Having trip protection with a credit card is
sufficient
3. Travel insurance doesn't cover airline delays
4. Activity-related Injuries aren't covered
5. You don't need rental car damage protection
I agree that consumers
should be aware of these common myths prior to purchasing travel
insurance. However, I am supplementing
this list with what I believe is perhaps the most important tip of all.
6. Don't purchase travel insurance unless you are willing to fight to get your benefits.
Perhaps the most common myth regarding insurance is that the
insurance company will honor the insurance agreement and fairly pay your
claim. In my personal injury practice, I
see valid claims denied and undervalued by insurance companies on a daily basis. Insurance companies know that most insureds do
not have the experience or resources to stand up for their rights so they routinely
deny valid claims in hopes the insured does not pursue the matter.
A few years ago, my mother purchased travel insurance in
case an emergency prevented her from going on a cross country trip. As luck would have it, upon arrival at the
airport, my mother realized that she had forgotten her identification. Without an ID, she was not allowed through
security and missed her flight to the west coast. Therefore, she filed a claim under her travel
insurance policy since this unanticipated emergency was clearly covered.
To her surprise, the claim was denied. I took up
the appeal on her behalf, which, by agreement, went back to the insurance
company for a second review. The
insurance company denied the claim again.
As per the policy, the next step was to submit the claim to binding
written arbitration. I spent several hours
drafting an argument to the arbitrator regarding why my mother had a valid
claim. Perhaps my most convincing
argument was that the insurance company denied the claim twice - failing
to cite any policy exclusion or reason.
Finally, a win. The arbitrator found
in my mother's favor and she was awarded the price of her airline tickets. The whole process took months to resolve and
stole many hours of my time. All for an
award totaling approximately $500.
In summary, I believe the most important thing to keep in
mind when purchasing travel insurance (and any insurance) is that even if you
are covered it is likely your claim will be denied or undervalued and you will have to fight
the insurance company. So I pose the
question, is travel insurance really worth it?